Politique de remboursement

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility Items must be unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is required. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

How to Start a Return Contact us at emprizeshop360@gmail.com. Do not send items back without first requesting a return — unrequested returns will not be accepted.

Damages & Issues Inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items We cannot accept returns on perishable goods, custom/personalized items, personal care goods, hazardous materials, flammable liquids, sale items, clearance/final sale items, or gift cards.

Exchanges Return the original item first, then make a separate purchase for the new item.

EU Customers — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is in its original condition with tags and packaging.

Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at emprizeshop360@gmail.com.

Order Cancellations Orders may be canceled within 24 hours of purchase at no charge. Once processed or shipped, cancellations are no longer accepted.